Reference

Privacy Policy for Your ovo188 Account

Your account data, wallet records for DANA, OVO, GoPay and QRIS, and device checks are handled under this Privacy Policy before you open an account or enter Lightning…

DANA recordsOVO wallet checksQRIS cookie choicesLocal law applies
ovo188 Privacy Policy for Your ovo188 Account
CONTACT ROUTES

How to Reach Our Privacy Team

A privacy request works faster when we can match it to your account safely. Use your registered phone number, username, and the payment rail involved, such as QRIS or OVO, but do not send full passwords or one-time codes. Our privacy inbox is checked 09:00–23:00 WIB daily, and urgent account-access reports can be raised through chat at any hour so we can secure the session first.

Team online

Live chat

Use the live chat bubble for account privacy questions when you are signed in. We can confirm the profile fields we hold, explain session logs, and route document requests to the privacy queue.

Email privacy desk

Send privacy requests to [email protected] with your username and registered phone number. We may ask a security question before changing data, deleting eligible records, or sharing a copy of account fields.

WhatsApp support

Message WhatsApp support for quick routing when a device, cookie choice, or wallet log looks wrong. We will not ask for your password, OTP, or full DANA, OVO, GoPay, or QRIS credentials.

ACCOUNT CARE

Six Ways We Protect Your Data

Your privacy choices connect directly to account safety, wallet movement, and the way the lobby loads on your device.

Account data

During account creation we collect fields such as username, phone number, login credential data, and verification status.

Payment records

For DANA, OVO, GoPay and QRIS, we store transaction reference, time, amount, status, and account match result.

Device checks

We log device type, browser, IP range, and active session time to spot unusual access.

Cookie controls

Cookies keep your sign-in state, language choice, and lobby loading status for games such as Aviator or Royal Fishing.

Retention rules

We keep account and payment records only as long as needed for security, wallet reconciliation, dispute handling, or legal duties.

Change requests

You can ask us to correct a phone number, update a profile field, or close access tied to your data.

Privacy Policy Questions You Ask

These answers focus on how we handle personal data, wallet records, device activity, and privacy requests on ovo188. They are written for Indonesia account holders who want practical steps, not legal jargon. If your request involves a payment record, include whether it was DANA, OVO, GoPay, or QRIS so we can trace it faster.

We collect account fields such as username, phone number, password data, device logs, and verification status. If you use DANA, OVO, GoPay or QRIS, we also keep transaction references needed for wallet matching.

Device and session logs help us protect your account from unusual access. You can check recognized sessions through Profile > Security > Active Sessions and ask support to help secure access if something looks unfamiliar.

Yes, you can email [email protected] with your username and registered phone number. We verify your identity before sharing eligible account fields, wallet references, and request history linked to your profile.

We store payment rail name, transaction reference, time, amount, status, and wallet match result. We do not need your app password or OTP, and support will not ask you to send them.

Yes, send a request through live chat or [email protected]. We will check account ownership first, then update eligible fields where our account rules and applicable local law allow the change.

Some data can be removed or reduced after closure, while payment, security, and dispute records may remain for required periods. Retention depends on wallet reconciliation, fraud checks, and duties that apply locally.

After signing in, open Profile > Privacy & Cookies to manage non-essential cookie choices. If the page does not load correctly on your device, contact chat or email and include your browser name.